• CALL CENTER CONSULTANT --- Full-Time & Part-Time

    Job Locations US-MA-Beverly
    Created Date
    12/12/2018
    ID
    2018-2542
    Department
    Blended Call Center Representative (CCR)
    Type
    Part-Time and Full-Time
    Schedule
    Flexible Scheduling
    Wage Description
    $12.00/hr. - $14.00/hr. * | Base + Bonus | Benefits
    Education
    High School Diploma/GED
    Reports To
    Supervisor
    Min. Years Experience
    0
  • POSITION OVERVIEW

    Our growing team needs Call Center Consultants to help us manage the customers’ experience and create sales opportunities when possible. Support customers through the entire sales process, learning customer service and selling methodology as you answer incoming calls. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable. Start a career or boost your resume with our rapidly expanding organization.

     

    Located in Beverly, MA 01915. Flexible Scheduling, Full-Time & Part-Time.

     

    SCHEDULE

    NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

    For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Both full-time and part-time shifts are available for this position. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

     

    POSITION RESPONSIBILITIES

    WHAT IS A CALL CENTER CONSULTANT? 

    Become a highly trained expert on products, technology, and business process.  This position will raise customer satisfaction and recognize sales opportunities using state-of-the-art contact center technology. Professionally represent our partners, some of the world’s largest, most recognizable brands. 

     

    Our entry-level Call Center Consultants are responsible for the following tasks:

    • Resolve customer inquiries, providing the appropriate solutions
    • Improve your customer service and upselling ability daily
    • Support existing client relationships, growing accounts managed
    • Become an ambassador for the large brands we represent
    • Work with managerial team to properly escalate issues
    • Learn our systems and technology to resolve initial interactions

    In addition, you will interact with hundreds of customers each week, handling support inquiries and ensuring effective customer service. You will become an all-around asset to the team.

     

    CANDIDATE QUALIFICATIONS

    WONDER IF YOU HAVE WHAT IT TAKES?

    OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role.  Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.

     

    Other Call Center Consultant Qualifications Include:

    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Highly reliable
    • Minimum 18 years of age

    Entry-level and experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferable, but not required since we train all new employees for the job.

     

    COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional.  Our people are not just employees; they are our business, our most important resource.

     

    Wage

    Standard starting compensation includes a base hourly wage commensurate with experience.  Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year.  

     

    Benefits/Office Perks

    PTO, Professional work environment, health insurance and 401K, fun & friendly environment.

     

    ABOUT US

    ONBRAND24

    OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

     

    Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

     

    Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client’s brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource.  We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company.

     

    Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.

     

    To learn more, visit us our careers page

     

    OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

     

    ABOUT MCI

    MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

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