• CUSTOMER CARE & SALES AGENT --- Full-Time & Part-Time

    Created Date
    12/11/2018
    ID
    2018-2541
    Department
    Blended Call Center Representative
    Schedule
    Flexible Scheduling
    Wage Description
    $11.00/hr. - $12.00/hr. * | Base Wage + Full Benefits
    Education
    High School Diploma/GED
    Reports To
    Supervisor
    Min. Years Experience
    0
    Company/Brand
    OnBrand24
  • POSITION OVERVIEW

    Boost your resume and start your career with our growing team. We need Customer Care & Sales Agents to answer inbound calls and support customers through the sales process. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable. 

     

    Located in Savannah, GA 31405. Flexible Scheduling, Full-Time or Part-Time.

     

    SCHEDULE

    NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

    For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Both full-time and part-time shifts are available for this position. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.

     

    POSITION RESPONSIBILITIES

    WHAT IS A CUSTOMER CARE & SALES AGENT? 

    This position will resolve customer service calls using modern contact center technology and customer experience strategy. When sales opportunities arise, you will be trained to quickly educate and close customers while maintaining high levels of satisfaction. Another responsibility is to professionally manage accounts for some of the most recognized brands in the world as an expert on products, technology, and business process. 

     

    Our entry-level Customer Care & Sales Agents are responsible for the following tasks:

    • Consistently service customers, providing efficient resolutions
    • Expand your product and service knowledge daily
    • Professionally build and support existing client relationships
    • Become a brand ambassador managing large accounts
    • Escalate customer dissatisfaction to managerial team
    • Utilize systems and technology to resolve initial interactions

    In addition to being the best in the business when it comes to customer interactions you will become confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

     

    CANDIDATE QUALIFICATIONS

    WONDER IF YOU HAVE WHAT IT TAKES?

    OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role.  Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.  

     

    Other Customer Care & Sales Agent Qualifications Include:

    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Highly reliable
    • Minimum 18 years of age

    Entry-level or experience candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferable, but not required since we train all new employees for the job.

     

    COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional.  Our people are not just employees; they are our business, our most important resource.

     

    Wage

    Standard starting compensation includes a base hourly wage commensurate with experience.  Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year.  

     

    Benefits/Office Perks

    PTO, Professional work environment, health insurance and 401K, fun & friendly environment.

     

    ABOUT US

    ONBRAND24

    OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

     

    Founded in 1981, Onbrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

     

    Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client’s brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource.  We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company.

     

    Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.

     

    To learn more, visit us our careers page

     

    OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

     

    ABOUT MCI

    MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.