• 4X10 - TECHNICAL SUPPORT REPRESENTATIVE --- Full-Time (4 Days a Week)

    Job Locations US-MA-Beverly
    Created Date
    11/21/2018
    ID
    2018-2479
    Department
    Technical Support Agent (TSA)
    Type
    Full-Time
    Schedule
    Multiple Schedules Available
    Wage Description
    $12.00/hr. - $14.00/hr. * | Wage + Bonus | Full Benefits
    Education
    High School Diploma/GED
    Reports To
    Supervisor
    Min. Years Experience
    0
  • POSITION OVERVIEW

    Join our growing team and build a career. This 4X10 position is a unique offering an opportunity to work full-time working only 4 days a week. As a Technical Support Representative you will handle blended inbound phone interactions with residential and business customers.  You will provide troubleshoot account issues, provide general customer service and upsell customers on products and services when appropriate. Candidates should be highly reliable, have great communication skills, and willing to constantly learn on the job. 

     

    Located in Beverly, MA 01915. Flexible Scheduling, Full-Time 4x10.

     

    SCHEDULE

    NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

    This position offers a 4X10 Shift. On this schedule you will work a full-time (40 hours/week) but will be scheduled for 10 hours, 4 days a week and have 3 days off! For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Reach out to work with our Talent Acquisition Specialists.

     

    Apply sooner rather than later, the best schedules fill quickly.

     

    POSITION RESPONSIBILITIES

    WHAT IS A TECHNICAL SUPPORT REPRESENTATIVE AND WHAT DO THEY DO?

    In this role you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology.  As a highly trained expert on products, technology and business process you will work on behalf of some of the most recognized brands in the world.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. 

     

    Technical Support Representatives are responsible for the following:

    • Understand customer needs, listening and resolving customer issues efficiently
    • Utilize systems and technology to complete account management tasks
    • Professionally represent our partners as a brand ambassador
    • Analyze and troubleshoot products and process when interacting with customers
    • Appropriately escalate to next level of support when needed
    • Ensure first call resolution through problem solving and effective call handling

    In addition to being the best in the business when it comes to customer interactions you will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.

     

    CANDIDATE QUALIFICATIONS

    WONDER IF YOU HAVE WHAT IT TAKES? 

    OnBrand24 provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role.  Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.  

     

    Other Technical Support Representative Qualifications Include:

    • Highly reliable, willing to learn and aquire new skills
    • Enjoy talking to people, helping them resolve their frustrations
    • Motivated by lucrative bonus plans and daily contests
    • Exhibit professional communication and customer service skills
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast paced environment
    • Minimum 18 years of age

    Entry-level and experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

     

    COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource.

     

    Wage

    Standard starting compensation includes a base hourly wage commensurate with experience.  Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year.  

     

    Benefits/Office Perks

    PTO, Professional work environment, health insurance and 401K, fun & friendly environment.

     

    ABOUT US

    ONBRAND24

    OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

     

    Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

     

    Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client’s brands passionately.  Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource.  We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. 

     

    Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.

     

    To learn more, visit us on our careers page. 

     

    OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

     

    ABOUT MCI

    MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

     

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