• Experienced Network Administrator

    Job Locations US-MA-Beverly
    Created Date
    11/21/2018
    ID
    2018-2466
    Department
    Information Technology
    Type
    Full-Time
    Schedule
    Salaried Full-Time Position
    Wage Description
    Commensurate
    Education
    Technical Training or Combination of Training and Experience
    Reports To
    Senior Vice President
    Min. Years Experience
    5
  • POSITION OVERVIEW

    As a Network Administrator for OnBrand24 , you will administer network systems accross three offices and oversee network design, security, and connectivity.    This role is responsible for providing and maintaining reliable connectivity of all network and desktop solutions across three offices. This individual must be comfortable working independently and be willing to proactively take on a range of responsibilities from assisting with strategy to handling individual requests. Critical to the continued growth and success of the organization,the positon offers an opportunity for additional advancement accross the greater seven location footprint. 

    SCHEDULE

    This is a full-time, salaried position with normal business hours however, as a 24/7 contact center, occasional on-call network support could be required. 

    POSITION RESPONSIBILITIES

    The Network Administrator is responsible for Network Infrastructure, Security and VPN configuration for client networks. Further responsibilities include, design and implementation of projects, monitoring LAN/WAN network devices and helping ensure an optimized and stable network infrastructure.  Administrators own specific technology implementations and will escalate to more senior members of a team as needed.  Additional responsibilities for the Systems Administrator position include:

      • Installs, configures and maintains organization’s LAN/WAN infrastructure (e.g. routers, switches and hubs)
      • Monitors routers and switches for bandwidth usage and throughput, reports information to team
      • Installs, configures and maintains firewalls, intrusion detection network sensors and VPN
      • Proactively researches, analyzes trends and recommends steps towards implementation of optimizing network infrastructure objects
      • Participates in reviewing existing instructions, guidelines, standards and policies seeking continuous improvement
      • Assists in developing instructions, guidelines, standards and /or policies
      • Develops and publishes monthly production statistics, as directed, to report on system performance
      • Relies on experience and judgment to plan and accomplish all work tasks and has a certain degree of creativity and latitude
      • Works within a team environment with guidance from a manager or project manager
      • The above statements cover what are generally believed to be the principal and essential functions of this job however there may be other duties as assigned. 

    CANDIDATE QUALIFICATIONS

    Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

    • BA or BS Degree – Computer Information Management or equivilent combination of education and experience
    • 5 + years network experience
    • Experience working in a complex network environment
    • Cisco certifications preferred
    • Experience working in a managed-services environment a plus
    • Ability to learn quickly and work in a fast-paced environment
    • Demonstrated problem solving abilities
    • Function as a member of a work team, self-motivated and highly responsible
    • Ability to work effectively with our customers
    • Excellent oral and written communications skills
    • Maintain the confidentiality of sensitive information
    •  

    COMPENSATION DETAILS

    INTERESTED IN WORKING SOMEWHERE WITH BEST-IN-CLASS TOTAL REWARDS? 

     

    At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional.  Our people are not just employees; they are our business, our most important resource.

     

    Wage

    Standard starting compensation includes a salary wage commensurate with experience.  Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year.  

     

    Benefits/Office Perks

    PTO, Professional work environment, health insurance and 401K, fun & friendly environment.

    ABOUT US

    WE BELIEVE THAT HAPPY EMPLOYEES ARE CRITICAL TO THE CUSTOMER EXPERIENCE.

     

    OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

     

    OnBrand24 was founded in 1981 to provide a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

     

    Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client’s brands passionately.  Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource.  We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. 

     

    Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.

     

    To learn more, visit us our careers page. 

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