• FIELD SUPPORT SPECIALIST --- $12.00/hr-$14.00/hr

    Job Locations US-MA-Beverly
    Created Date
    5/21/2018
    ID
    2018-1851
    Department
    Technical Support Agent (TSA)
    Type
    Part-Time and Full-Time
    Schedule
    Multiple Schedules Available
    Wage Description
    $12.00/hr. - $14.00/hr. * | Wage + Bonus | Full Benefits
    Education
    High School Diploma/GED
    Reports To
    Supervisor
    Min. Years Experience
    0
  • POSITION OVERVIEW

    Join our elite support team and interface with medical professionals around the world. We need full-time or part-time professional with strong writing skills who can quickly learn new computer apps and is competent with standard MS Office apps (Excel, Word, Power Point).  Computer-based (75%) and phone (25%) duties using cutting edge proprietary technology.

     

    Located in BeverlyMA 01915. Full-Time and Part-Time. 

     

    SCHEDULE

    NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

    As a 24/7 contact center, OnBrand24 is able to offer a wide range of shifts.  Work with out talent acquisition team to find the right schedule for you. This position has hours Monday-Friday between 9:00 AM and 10:00 PM with some optional Saturday hours.  For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. 

     

    Apply sooner rather than later, the best shifts fill quickly.

     

    POSITION RESPONSIBILITIES

    WHAT DOES A FIELD SUPPORT SPECIALIST DO EVERY DAY?

    In this role you will be responsible for responding to professionals via e-mail to help them with their reimbursement and travel arrangements.  As highly-trained experts in this area, you will work on behalf of some of the most recognized brands in the world.  This role requires you to interact with hundreds of customers each week across the country.  You will be one of the best in the business and will need to be a confident, fully engaged team player, dedicated to bringing a positive and enthusiastic outlook to work each day. 

     

    Field Support Specialists are responsible for the following tasks:

    • Generate easy to follow instructional emails to assist professionals in reimbursement and travel arrangements they submit via a specialized web portal.
    • Perform all daily/weekly tasks needed to manage private smart card reimbursement and travel assistance programs; reporting, handling card-holder and field staff inquiries (phone and email).
    • First line responder to all field user requests and reported problems.  Resolve as able and escalate to client as necessary.
    • Provide day-to-day support to Client Services; reoccurring logistics tasks and communication tasks; monitor multiple email accounts and respond/escalate based on guidelines.
    • Conduct remote training sessions via teleconference/slide presentation for site users around the world.

     

    CANDIDATE QUALIFICATIONS

    LIKE WHAT YOU ARE HEARING?  WONDER IF YOU HAVE WHAT IT TAKES?

    OnBrand24 offers excellent raining for the right candidate.  Successful candidates will be motivated, reliable, have excellent communication skills and, most importantly, be willing to learn new skills and acquire new knowledge every day.  You will need to be confident, fully engaged, a team player and dedicated to bringing a positive and enthusiastic outlook to work each day.

     

    Other Field Support Specialist Qualifications Include:

    • High School diploma or equivalent; College Students, Interns and recent College Grads are welcome
    • Must have the ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast-paced environment
    • Highly Reliable
    • Minimum 18 years of age
    • High School Graduate (or equivalent)
    • Strong writing skills.  Our professionals written/oral communication standards include correct grammar at all times, accurate spelling and concise phrasing.  most communication is with professionals holding postgraduate degrees.
    • Great computer skills.  Computer-literate (MS Office, multiple browsers, multiple email accounts) and able to learn new applications quickly.
    • Detail oriented.  Highly accurate with good attention to detail and multi-tasking ability.  Mentally disciplined with excellent task follow-through.  A good memory is critical.
    • Comfortable working in a multi-channel (email, chat, phone, WebEx) setting for communication.

    Helpful Work Experience

    • Medical setting administrative support or receptionists
    • Previous customer service position utilizing extensive computer based tools
    • Experienced in training groups of people
    • Travel agency or insurance claim processing experience or similar level of detail and structure

     

    COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource.

     

    Wage

    Standard starting compensation includes a base hourly wage commensurate with experience.  Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year.  

     

    Benefits/Office Perks

    PTO, Professional work environment, health insurance and 401K, fun & friendly environment.

     

    ABOUT US

    ONBRAND24

    OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

     

    Founded in 1981, OnBrand24 provides a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

     

    Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client’s brands passionately.  Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource.  We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company. 

     

    Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.

     

    To learn more, visit us on our careers page. 

     

    OnBrand24 is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. OnBrand24 will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

     

    ABOUT MCI

    MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergistic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

     

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